Refund policy

Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it — unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at hello@takemehomeposters.com.au. Once your return is accepted, we'll send you instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer — we do not provide prepaid return labels. Items sent back without first requesting a return will not be accepted.

Returns are sent to: 15 Thompsons Road, Pokolbin NSW 2320.

Damages and issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect. We'll evaluate the issue and make it right — in these cases, return shipping costs will be covered by us.

Non-returnable items

We cannot accept returns on custom or personalised orders, sale items, or gift cards.

Exchanges

The fastest way to exchange an item is to return it and place a separate order for the new item once your return is accepted.

European Union — 14-day cooling off period

If your order is shipped into the European Union, you have the right to cancel or return within 14 days for any reason. The item must be unused, with tags, and in its original packaging. Return shipping remains the customer's responsibility.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at hello@takemehomeposters.com.au.