Frequently asked questions
Do you offer international shipping?
Yes, we ship to select countries worldwide. International shipping rates and delivery times vary by location. Customers are responsible for any customs duties or import taxes. For international orders, please allow 10-21 business days for delivery. Contact our support team for a shipping quote to your specific location.
How are the posters packaged? Will they arrive safely?
Every poster is rolled in acid-free tissue and shipped in a sturdy cardboard mailing tube with branded end caps, or in a rigid "do not bend" mailer for smaller sizes. We pack every order by hand in the Hunter Valley, so your poster arrives crease-free and ready to frame.
How are the designs created? Is AI involved?
Yes, and we're proud to be transparent about it. Mercedes taught herself design from scratch and embraces AI as a creative tool in her process — it helps her sketch, iterate, and bring her vision to life faster. Every poster is then hand-refined, colour-graded, and typeset by her before it ever reaches print. The soul of the brand — the storytelling, the Australian lens, the warmth — is 100% Mercedes.
What doest make Take Me Home unique?
Take Me Home is a small family business based in the Hunter Valley, creating vintage-inspired travel posters that celebrate Australia's iconic places, wildlife, and wine culture. Every design is Australian designed by Mercedes, Australian printed by another small family-run print house, and Australian packaged in-house by us. We're not a global dropshipper, each order passes through our hands before it reaches yours.
Can I order in bulk for my cellar door, hotel, company, or gift shop?
Absolutely. We work with Hunter Valley wineries, boutique hotels, Airbnbs, restaurants, and corporate clients across Australia for wholesale and bulk gifting. Wholesale pricing is available on orders of 20+ posters, and we can also create co-branded or venue-specific designs. Reach out to hello@staynsip.com with what you have in mind.
What if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours with photos of the damage and packaging. We'll arrange a replacement or full refund at no cost to you, including return shipping. We take great care in packaging, but accidents happen—we're here to make it right.
Do you make custom or personalised posters?
Yes — custom commissions are one of our favourite projects. Whether it's your hometown, wedding venue, honeymoon spot, favourite cellar door, or a gift for someone who's moved away, we can design a one-of-a-kind poster in the Take Me Home style. Email us at hello@takemehomeposters.com.au with your brief, a picture and we'll come back with a quote and timeline.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number and a link to monitor your shipment in real-time. You can also log into your account and view your order status at any time. If you don't receive a tracking email within 24 hours of shipment, please contact our customer service team.
What is your returns policy?
We accept returns within 30 days of purchase for most items in original, unused condition. Items must be returned in their original packaging. Once we receive and inspect your return, refunds are processed within 5-7 business days. Return shipping is free for defective items; otherwise, customers cover return shipping costs.
What are your shipping options?
We offer standard and express shipping options. Standard shipping typically takes 5-7 business days. All orders are processed within 1-3 business days before shipment. Free standard shipping is available on orders over $100.